Shipping and Refund Policy


REFUND POLICY

We offer 180 days Money Back Guarantee from date of purchase. We only request for you to tell us the reason so we can make improvements.

Your satisfaction is our long-term pursuit and concern. Once your package has arrived, we encourage you to open and check to make sure that the items that we made meet your requirement. Try your items as soon as possible without removing the tags, altering, or washing if applicable.

CAN I RETURN OR EXCHANGE AN ITEM?
  • If you are not 100% satisfied with the quality of your purchase, you can return or exchange your undamaged/unaltered items within seven days from the delivered date. Shipping cost will be shouldered by the buyer.
  • We only accept full returns on unused, undamaged product that has its original packaging intact. Products negligently packaged and returned damaged will be subject to a reduction of refund or no refund at all.
  • Send us an email at customers.coquetjoli@gmail.com before you send the item back.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

WHEN WILL I RECEIVE A REFUND?

  • Our policy lasts 180 days from the date of purchase. Once the period passes, unfortunately, we can’t offer you a refund or exchange as the payment processor limits us to do so. 
  • We require photographs or videos demonstrating the problem. This is so we can make improvements to the product. We will request it to be sent to us via email. 
  • Additional non-returnable items are gift cards and some health and personal care items.

WHEN WILL I RECEIVE A REFUND?

  • If you opt for a return, once it is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If the item is lost, damaged or you're not satisfied with the quality, there's no need to return the item and we'll refund you on the spot. Again, we would request for suggestions so we can improve our service.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 24 to 72 hours.

IS IT POSSIBLE TO GET A PARTIAL REFUND?
Partial refund is possible only in these situations:

  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Shipping costs are non-refundable.
Note: Please do not send your purchase back to the manufacturer. Instead, ask us for the return address.

 

SHIPPING

WHAT ARE THE SHIPPING OPTIONS?

  • FREE SHIPPING PROMO
  • SECURED SHIPPING($9.95 Shipping Fee) - Full refund/replacement of product for lost,damaged and/or incorrect. Refund will only be for the price of the item.

    HOW LONG IS THE PROCESSING AND SHIPPING TIME?

    • The processing time takes a maximum of seven days. For customers residing in the USA, Australia, United Kingdom, Canada, and New Zealand, shipping takes 14-45 days. Other countries may take 14-60 days.
    • Delays may occur due to unforeseen events. This means it can take an additional 1-2 weeks in the delivery time.

      CAN I CANCEL MY ORDER?

      • Yes, let us know within 12 hours of your purchase that you want to cancel. Canceling your order after the said time period may not be entertained. Also, please note that we can't cancel your order when it's already shipped.

          HOW WILL MY ORDERS BE SHIPPED?

          • We use 3rd party couriers from China to deliver orders and you should be aware that there's a small percentage of orders getting lost and getting delayed. If you purchase with us you understand that there's a risk of parcels getting lost. If not received, kindly let us know and we'll either resend your order or process a refund upon your request. To speed up the process, please provide your order number and email address used to purchase the item.